Privacy Policy

Benalfa Engineering Services Limited (“BES”) respects your privacy and is committed to protecting the personal information of our clients, website visitors, and business partners.
 
This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use benalfaservices.com.
 
1. Information We Collect
We may collect the following types of information:
a) Personal Information
  • Full name
  • Phone number
  • Email address
  • Physical address
  • Company or organization details
  • Identification details (where required for contracts or compliance)
b) Payment Information
  • Payment reference numbers
  • Transaction details
⚠️ Note: We do not store full card or mobile money details. Payments are processed securely through third-party payment gateways.
 
2. How We Use Your Information
We use collected information to:
  • Provide engineering and technical services
  • Process payments and invoices
  • Communicate about projects, services, or inquiries
  • Improve our website and service delivery
  • Meet legal, regulatory, and compliance requirements
3. Sharing of Information
We do not sell or rent your personal data.
We may share information only with:
  • Payment service providers
  • Banks and financial institutions
  • Trusted service partners involved in service delivery
  • All third parties are required to protect your information.
4. Data Security
We take reasonable technical and organizational measures to protect your data, including:
  • Secure servers
  • Access control
  • Encrypted payment processing
However, no system is 100% secure, and we cannot guarantee absolute security.
 
5. Data Retention
We retain personal information only for as long as:
  • Necessary to provide services
  • Required for accounting and legal obligations
  • Needed for dispute resolution
6. Your Rights
You have the right to:
  • Request access to your personal data
  • Request correction of inaccurate information
  • Request deletion where legally permitted
  • Withdraw consent where applicable
Requests can be made via our contact details below.
 
7. Cookies
Our website may use cookies to enhance user experience and analyze website traffic. You may disable cookies in your browser settings if you prefer.
 
9. Changes to This Policy
Benalfa Engineering Services Limited reserves the right to update this Privacy Policy at any time. Updates will be posted on our website.
 
10. Contact Information
For questions or concerns regarding this Privacy Policy, contact us:
📧 Email: benalfaservices@gmail.com
📞 Phone: +256703170517