1. Service Cancellations
– Clients may cancel a service before work has commenced.
– Once work has started, cancellations may attract partial or no refund, depending on costs already
incurred.
2. Refund Eligibility
Refunds may be considered if:
– Payment was made in error
– BES is unable to deliver the agreed service
– The service was cancelled before commencement
3. Refunds will not apply to:
– Completed services
– Custom or special-order materials
– On-site work already performed
4. Product Returns
– Products sold are non-returnable once delivered or collected, except where defective.
– Defective items must be reported within 48 hours of delivery.
5. Refund Processing
– Approved refunds are processed within 7-14 working days.
– Refunds are made via the original payment method where possible.
– Transaction or gateway fees may be deducted.
6. Project-Based Payments
– Deposits for projects are non-refundable once materials or labor have been committed.
– Any refundable balance will be calculated fairly based on work completed.
7. Policy Changes
Benalfa Engineering Services Limited reserves the right to update this policy at any time. Changes
will be posted on the website.
7. Contact for Refunds & Cancellations
Email: benalfaservices@gmail.com
Phone: +256703170517